About this template
CS and Support and the most customer-facing teams in any organization. It's critical that these teams don't work in silos, but rather are in complete sync with one another. This bi-weekly sync will ensure they do just that.
SoapboxCustomer Success and Customer Support Sync Template
A bi-weekly sync for CS and Support teams.
Use this template for free
Preview 4.7/5 on Capterra
Team Meeting
Bi-weekly
30
Next Steps Tracker
Drive accountability across your entire team with a built in next steps tracker. Next steps are documented during the meeting, sent out after, and followed up on automatically. Finally, meeting follow-up you don't have to chase.
AI-powered Meeting Insights
Conversational analytics that provide knowledge and resources to have more impactful, meaningful meetings. Run your meeting like a pro!
Suggested Questions
SoapBox will serve up battle-tested and recommended questions/icebreakers to help prompt productive conversations with your team. Quick-add questions to your next meeting agenda and start your next meeting off right.
Group software that makes life easier
Have an amazing customer success and customer support sync in SoapBox: a central place for all your team meetings and one-on-ones.
Save time
Our meeting management tools make it easy to prep for your customer success and customer support sync quickly and easily. Keep your group as efficient as possible with our shared agendas and integrated meeting minutes.
Boost your productivity
Never lose track of a follow-up item again: our summary feature and action item tracker makes it easy to track decisions and next steps, right in your customer success and customer support sync agenda.
Have better conversations
Meaningful conversations happen when everyone in your group is prepared. Use our suggested items and agenda templates to get the conversation flowing in your customer success and customer support sync.