Posts By: Jacqueline Zhou

filed under Innovation


10 Best Articles on Innovation from HBR

Harvard Business Review (HBR) has many good articles from thought leaders on the topic of innovation. The following list is 10 of our favorites. One thing to note is that you get four posts each month you can read for free. If you register by providing your email address, you get a precious fifteen free articles every month if you’re a subscriber. Every month, I carefully curate a list of HBR articles that I want to read from their Twitter feed (generally a great way to identify their best materials) and I pick fifteen articles I want to read for the month.

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filed under Innovation


Types of Innovation

In the first have of the 20th century, Joseph Schumpeter proposed 5 types of innovation. These were:

  1. The launch of a new product, or a newly differentiated product offering
  2. Applying new methods to manufacturing or selling of a product
  3. Opening a new market
  4. Acquiring new sources of supply (either raw, or semi-finished)
  5. New industry structure such as the creation or destruction of a monopoly (although there are now some disputes that this no longer counts as a type of innovation)

This is still one of the most referenced lists for types of innovation. However, there are a few other important ways to classify innovation that are very helpful to an organization looking to manage an innovation program. These include the types of ideas you’ll want, where they come from, who is included in the process and finally what you want to innovate.

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filed under Engagement


10 Ways to Make Your Company the Best Place to Work

With companies like Google and Facebook raising the bar in terms of being “cool” places to work, other organizations are placing more of an emphasis on making their workplace a great one. But to really have a great workplace that employees look forward to coming into every day, you need to go beyond cool offices, perks and unique benefits.

Here are ten of the best practices we recommend.

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filed under Engagement


The Employee Engagement Hierarchy: How It Works

It is not exactly news to our ears to hear once again that employee engagement is the key to driving productivity, reducing employee turnover, and boosting innovation. Where the real dilemma lies is how to get employees engaged in the first place. To deconstruct how to do this, look at various levels of needs within an engagement hierarchy.

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filed under Clients, Employee Idea Program


The Profile of a SoapBox Innovation Partner – Peter Parsan, Dynacare

Dynacare uses SoapBox to connect employee insight to key decision makers. Employees can share, vote, and comment on ideas that will impact the organization’s top priorities, and leaders can add responses to the ideas that are moving forward to keep everyone in the loop on progress. Read more about how Dynacare uses SoapBox in the case study.

Our Customer Success team helps our customers build a program to support the growth of their SoapBox community. One of the most important elements of that program is the Governance structure (read more about the Key Elements here). Each community appoints Innovation Partners, who are leaders responsible for evaluating, responding to and implementing ideas.

In this interview, we’re sharing what goes on behind the scenes for one of our most successful SoapBox Innovation Partners.

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filed under Engagement, Work Better


Why Leaders Need Trust and How To Earn It

It’s something we all intuitively know: Good leaders are trusted by their employees. A happy, engaged, productive workforce is built on trust, and trust in the person leading the charge is a vital part of this.

Yet trust isn’t working for many organizations. A whopping 60 percent of employees don’t trust their workplace. And this distrust is holding back productivity and wounding employee engagement.

Leaders need to start building trust. In this post you’ll learn more about why trust should be a priority, what Carlos Ghosn can teach us, and get five tips on how to earn trust.

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filed under Clients


[Case Study] Anthem’s SoapBox at 6 Months

U.S. health insurer Anthem knew it had a lot of employee ideas, but recognized it could do a better job listening to them. That’s where employee idea platform SoapBox came in.

In this case study, you’ll learn about Anthem’s experience with SoapBox in the six months since launch, with key lessons learned and how they got thousands of employees contributing ideas aligned with Anthem’s key priorities. Read more