
January 6, 2021
Goal SettingHow to set goals for your Customer Success team
Though there can be some overlap, Customer Success (CS) teams are not to be confused with Customer Support teams who…
Companies like HubSpot, Mastercard and Heineken get their management tips from the Soapbox blog. You can too.
January 6, 2021
Goal SettingThough there can be some overlap, Customer Success (CS) teams are not to be confused with Customer Support teams who…
December 8, 2020
Management Skills2020 has been one big rollercoaster ride, to say the least. For many people-leaders, this year was a real test;…
Topics
July 14, 2020
Productive MeetingsWe’ve already covered some of the many reasons why you should collect meeting feedback. To name a few, meeting feedback…
June 18, 2020
Employee MotivationIt’s no secret that happy employees are more productive at work — in fact, research shows that businesses whose employees…
June 15, 2020
Employee MotivationWith more companies having gone remote than ever before (there are 4.7 million remote workers in the United States – that’s pre-pandemic,…
May 21, 2020
CommunicationOne-on-one meetings are great for regular check-ins on projects, timely feedback, and communication transparency. But here’s an aspect of one-on-ones…
May 13, 2020
CommunicationA McKinsey study found that 97% of executives believe poor alignment between team members impacts a project’s outcome. On top…
March 19, 2020
Employee MotivationWe caught up with Nora Jenkins Townson, Principal and Founder of Bright + Early, a group of HR consultants working…