Increase customer acquisition activities
As the first point of contact for any potential new customer, ensure you're readily available to help and convert them to a paid.
Act as a voice of the customer
As the owner of the customer relationship for new customers, it's important that you voice any concerns, confusion, hesitation, and things that customers love across the entire organization. Closest to the customer wins and you're in a critical role to help us be that company.
Delight our customers
With the help of the team, identify a customer's "first value" point and drive towards achieving it fast. This will help us ensure customers learn about the total value we offer them.
Become a product expert
As someone in a customer-facing role, it's important that you have a deep understanding of our products to better serve our customers. Being an avid user of our product also helps you develop a better understanding of what our customers value.
Looking for more goals? 🙋♀️
Want to set more customer success goals for your team? Check out over 180 goal and OKRs examples to get inspired.
Let's face it
Effective teams hit goals 🎯
Align your team by setting collaborative goals that you can easily measure, track, and keep top of mind. Become a high-performance team with Soapbox goals.