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Increase customer acquisition activities

As the first point of contact for any potential new customer, ensure you're readily available to help and convert them to a paid.

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🎀

Act as a voice of the customer

As the owner of the customer relationship for new customers, it's important that you voice any concerns, confusion, hesitation, and things that customers love across the entire organization. Closest to the customer wins and you're in a critical role to help us be that company.

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😍

Delight our customers

With the help of the team, identify a customer's "first value" point and drive towards achieving it fast. This will help us ensure customers learn about the total value we offer them.

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Become a product expert

As someone in a customer-facing role, it's important that you have a deep understanding of our products to better serve our customers. Being an avid user of our product also helps you develop a better understanding of what our customers value.

Looking for more goals? πŸ™‹β€β™€οΈ

Want to set more customer success goals for your team? Check out over 180 goal and OKRs examples to get inspired.

Effective teams hit goals 🎯

Align your team by setting collaborative goals that you can easily measure, track, and keep top of mind. Become a high-performance team with Soapbox goals.

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Access 180+ goal examples

Empower your team to take ownership of their goals. Access our free library of role-specific and personal development goals.

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Set and track milestones

Break down bigger goals into smaller milestones and key results to keep your team focused and motivated.

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Never forget about goals

No more setting and forgetting. Set goals in a way that's measurable and impossible to forget about.