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Improve our customer knowledge base

Let's ensure that our knowledge base/help center provides customers with everything they need to know about {{company name}}. From documentation to videos, let's make sure we're able to answer frequently asked questions by our customers within our help center.

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Increase CSAT average from 70% to 85% this quarter

CSAT, which is short for customer satisfaction, is a commonly used KPI to track how satisfied customers are with our company's products and services. Let's ensure that we're delivering the best possible experience for every customer.

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Become a product expert

As someone in a customer-facing role, it's important that you have a deep understanding of our products to better serve our customers. Being an avid user of our product also helps you develop a better understanding of what our customers value.

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Want to set more customer success goals for your team? Check out over 180 goal and OKRs examples to get inspired.

Effective teams hit goals 🎯

Align your team by setting collaborative goals that you can easily measure, track, and keep top of mind. Become a high-performance team with Soapbox goals.

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Access 180+ goal examples

Empower your team to take ownership of their goals. Access our free library of role-specific and personal development goals.

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Set and track milestones

Break down bigger goals into smaller milestones and key results to keep your team focused and motivated.

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Never forget about goals

No more setting and forgetting. Set goals in a way that's measurable and impossible to forget about.