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Practice being a great manager

Engineering and product leaders are all too familiar with the Manifesto for Agile Software Development. But, this approach to leadership is something that should be applied to leaders across all departments. Read more about it here: https://soapboxhq.com/blog/management-skills/how-to-be-a-great-manager

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Implement a new one-on-one program across the team to foster better communications between managers and their direct reports

One-on-ones are a great opportunity to build trust, share feedback, and engage with each team member. They provide a dedicated time and place to discuss everything from roadblocks to career aspirations, let’s make them count.

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Understand what makes our customers tick and apply that to our CS practice

Create a culture where CSMs analyze churn, share their learnings and apply them to future customers. Encourage an environment where CSMs share this feedback across the organization as well.

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Improve your management skills

Great managers keep their team engaged, high performing and retained. Even if you are already a great manager, there's always room for improvement. Let’s make a concerted effort to continue to listen, learn, and grow in our management skills and foster a culture of sharing and actioning on feedback.

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Inspire customer success across the company

Be the most customer-driven company in our space.

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Improve the scale and efficiency of our CS organization

Arm the team with processes that help us scale efficiently.

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Build and lead a world-class customer success team

Happy, productive CS teams create better customers.

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Measure effectiveness of the customer success team

Get your team aligned by outlining what success looks like.

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Maintain and improve customer success activities

Provide the team with the support needed to succeed and achieve company-wide goals.

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Optimize and improve customer lifecycle

Closest to the customer wins. Refine and create personalized customer journeys.

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Drive customer success outcomes

Increase revenue and overall customer satisfaction.

Looking for more goals? πŸ™‹β€β™€οΈ

Want to set more customer success goals for your team? Check out over 180 goal and OKRs examples to get inspired.

Effective teams hit goals 🎯

Align your team by setting collaborative goals that you can easily measure, track, and keep top of mind. Become a high-performance team with Soapbox goals.

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Access 180+ goal examples

Empower your team to take ownership of their goals. Access our free library of role-specific and personal development goals.

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Set and track milestones

Break down bigger goals into smaller milestones and key results to keep your team focused and motivated.

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Never forget about goals

No more setting and forgetting. Set goals in a way that's measurable and impossible to forget about.