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Meet our Modern Manager Panelists | Jen Chow

Join us on Wednesday, November 15th at 6:15pm to hear Jen and our panel of Modern Managers discuss their experience leading teams in constantly changing environments. RSVP here !

jenn chowJen’s passion has been to help companies make smarter business decisions, grounded in customer needs. Her hybrid business and people-centred design background led her to establish the Design Research practice at Nurun Toronto (now Razorfish Toronto). While there, she also consulted to retail clients including Walmart, LCBO, and The Home Depot on digital customer experience. In recent years as a UX Research Lead at Shopify, she built the Toronto UX Research team (from a team of one to six) and developed the team across multiple offices (Montreal, Waterloo, Ottawa), enabling the company to maintain a people-centred focus as it scaled quickly. Her current focus as a UX Lead is on working with teams to design, develop, and deliver products that make it easier for entrepreneurs to market their businesses effectively.

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Modern Managers learn by doing. And sometimes that means we get burned. I sat down with Jen to hear about a time she got burned, what she learned and how she avoids making the same mistake again.

How Jen Learned from the Burn 🔥

Tell me about a time you were burned in the past. I incorrectly assessed the skills of a team member when I hired them, and it meant that we had to have some difficult conversations about their skills development and compensation expectations.

What did you learn?I learned that interviews don’t always lead to an accurate assessment of skills and experience for UX Research candidates.

How did this experience shape the way you handle situations like this as a manager? When we interview UX Research candidates now, we almost always ask for work samples/deliverables or case studies as a way to evaluate research fundamentals and communication skills. We also have candidates complete a case study interview so we can better evaluate their approach to research in a project-based setting.

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