- Take action on employee insights that improve customer experience. The iceberg of ignorance states that leadership only knows 4% of the problems known to employees. Give employees a platform to bring up, discuss and recommend solutions to customer experience challenges.
- Give employees clarity. An IBM Study highlighted that over half of the employees surveyed said they didn’t fully understand their company’s strategy or how it serviced clients. Get managers and employees collaborating on how to align day-to-day activities to key priorities and strategy.
- Make your employees engaged, not just satisfied. Highly engaged employees apply discretionary effort towards improving the customer experience. Gallup indicated 70% of the variance in engagement was down to the manager and the culture on the team. Put the tools and processes in the hands of managers to drive engagement and improve how day-to-day work gets done.
SoapBox is software that helps managers and employees connect and take action on the things things that matter most to customer experience and motivation.